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Effective Date:  June 1, 2019

Last Updated:  May 1, 2025

 

Coles Properties & Management, LLC ("Coles Properties," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when using our vacation rental website and related services.

 

By using our website and services, you consent to the practices described in this policy.

 

1. Information We Collect

 

When you make an inquiry, create a reservation, or otherwise interact with our website, we collect the following types of personal information

 

• Contact Information: Name, email address, phone number, mailing address

• Booking Information: Dates of stay, rental property preferences, number of guests

• Payment-Related Information: Payment confirmation details, though we do not collect or store credit card numbers

 

This information is collected to facilitate your reservation and ensure we can deliver excellent service

2. How We Use Your Information

 

We use the personal information we collect for the following purposes

 

• To process reservations and manage bookings

• To communicate with you about your reservation, customer support, or inquiries

• To comply with legal obligations or resolve disputes

• To improve our website functionality and customer experience

 

We may also use your contact information to send important updates or confirmations related to your stay

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3. How We Store Your Information

 

Your personal information is securely stored in our database while your customer file remains active. This information is protected using industry-standard security practices to prevent unauthorized access or disclosure

 

Once your customer profile becomes inactive, your information may be retained for record-keeping, legal, or regulatory purposes but will no longer be used for communication or marketing

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4. Payment Information and Processing

 

We use trusted PCI-compliant third-party payment processors to handle all online transactions. This means

 

• We do not store process or have access to your full credit card details

• Payment information is entered directly into secure forms hosted by our payment provider

• Your transaction is encrypted and securely processed in real time

 

For more information you can review the payment processor’s privacy policy during checkout

 

5. Sharing of Information

 

We value your trust and respect your privacy. Therefore

 

• We do not sell rent or trade your personal information to third parties

• We may share your information only with

• Trusted service providers who assist with reservations or operations under strict confidentiality agreements

• Legal authorities or regulatory bodies if required by law or for legal proceedings

• Successors in the event of a merger acquisition or sale of all or part of our business

 

6. Cookies and Tracking Technologies

 

Our website may use cookies and similar technologies to

 

• Improve site functionality and navigation

• Analyze usage patterns and performance

• Remember your preferences and login status

 

You can adjust your browser settings to refuse or limit cookies though doing so may affect your ability to use certain features of our site

 

7. Data Security

 

We implement reasonable administrative technical and physical safeguards to protect your personal information against loss misuse or unauthorized access

 

However no method of electronic storage or transmission over the Internet is 100 percent secure. We recommend that you protect your own login credentials and access devices accordingly

 

8. Your Privacy Rights

 

You may request to

 

• View or update the personal information we hold about you

• Delete your account or request that we delete your personal data

• Opt out of receiving non-essential communications

 

To exercise any of these rights please contact us using the information provided below

 

9. Children's Privacy

 

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically

 

1. Contact Us

 

If you have any questions about this Privacy Policy or how your information is handled please contact:

 

Coles Properties & Management, LLC

Email:  Colesproperties1@gmail.com

Phone: +1 917-565-9619

Mailing Address: 79 Meserole Street #1, Brooklyn, NY 11206

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